For information you can't find on our site, returns, customization, and any questions you may have, please contact us. Please fill out the form.
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We tell a story with every product, just like in runes.
FREQUENTLY ASKED QUESTIONS
Your questions, our solutions.
When will the products I ordered be shipped?
As soon as your order reaches us, a meticulous process begins in our workshop. Each piece is treated not just as a product, but as a carefully crafted work of art. Therefore, no product is readily available like an ordinary retail item — each one is specially prepared for you.
Every detail in the masterfully executed production process is carefully examined until perfection is achieved. Only flawless results emerge from our workshop.
Your orders are usually carefully prepared and delivered to you within 3–7 business days.
In orders that include personal requests or special customizations, this period may extend to 7–10 business days due to production precision.
In cases where time is important, you can consider the express delivery option to deliver your order within 1–3 business days.
Are your products genuine leather?
We use the highest quality genuine leathers, nubucks, and alcantara. All of these are products of proven companies.
We never compromise on the quality of the products we use, all our leathers are carbon-free, and we are very proud of the quality of our leather products. Each product undergoes rigorous quality control inspections throughout the production process, ensuring that we only offer our customers the best materials and craftsmanship. We conduct long-term tests and analyses to ensure that the most suitable materials are used in our products. We do not offer you any product that we do not use ourselves.
Where can I customize the product?
You can customize your order on the product page as you wish; you can specify details such as color, size, engraving logo, or perforation entirely according to your preference. After your order reaches us, our team meticulously reviews the design. If there is a situation that is not suitable for the product's structure or if there is a special detail we need to consult with you about, we will contact you. If necessary, a sample visual is prepared before production and submitted for your approval. The production process begins after your approval. All these steps are carefully carried out to deliver only the most flawless and perfect product to you.
What's the difference between the Standard and Premium gift packages?
Standart hediye paketlemede ürününüz, velur kâğıdına özenle sarılmış şekilde özel kutusunda size ulaşır. Premium hediye paketlemeyi tercih ederseniz, o dönemin mevsimsel koleksiyonuna uygun Furoshiki kumaş ve özel tasarım paketleme ile hazırlanır. Bu limitli sayıda üretilmiş, ömür boyu kullanabileceğiniz kumaşı dilediğiniz şekilde değerlendirebilirsiniz.
Hem standart hem de premium hediye paketlemede; kişisel notunuz, özel deri aksesuarlar ve orijinallik sertifikası bulunur. Her detay, hediyenizin değerini ve Runic dokusunu yansıtacak şekilde düşünülmüştür. Standart hediye paketi ücretsiz olup , premium paketin fiyatı 799tl'dir.
What are the return conditions?
You have the right to free returns or exchanges within 15 days of the delivery date. As soon as we receive and inspect your products, we will refund your payment method (excluding shipping costs) within 7 business days.
1. Products with scratches or other damage will not be accepted.
2. Custom-sized, custom-colored, personalized, engraved, and final sale items cannot be returned or exchanged.
3. Returns must include the original RUNIC packaging.
4. It may take 7-14 business days for your return to appear on your credit card statement after it is received.
