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Detailed Explanation of Our Terms and Conditions

Dear customer,

When you agree to use our services or purchase our products, you will be asked to accept our Terms and Conditions. These Terms ensure both parties and provide clarity. Before you start using our services, it's important to read them carefully to clear up any doubts.

 
At Runic, we take pride in the quality and craftsmanship of our products and prioritize the satisfaction of our valued customers. If for any reason you are not completely satisfied with the product you purchased, please contact us. We are committed to working with you to ensure your satisfaction. We understand that sometimes products may not meet your expectations, and we want to fix that. If you are not completely satisfied with your new Runic product, return it to us within 15 days of the purchase date, and we will refund your money in full. We believe in being reasonable and understanding. Our team is here to help you and will do our best to find a solution that meets your needs. Thank you for choosing Runic. Your satisfaction is our priority.

Address: Hilmipaşa Sokak No: 37/D, Kozyatağı, Kadıköy / İstanbul
Email: sales@runiccreative.com
1. Intellectual Property
The website and its original content, features, and functionality are owned by Runic Leather (hereinafter referred to as “Runic”) and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You agree not to engage in any activity that infringes or violates the intellectual property rights of Runic. These activities include, but are not limited to, the unauthorized copying, reproduction, modification, distribution, or creation of derivative works of the intellectual property.
2. Products

We sell various leather accessories on our website. All product descriptions or prices may be changed at any time at our sole discretion without prior notice. We reserve the right to remove any product from sale at any time. We have taken great care to display the colors and images of our products on the website as accurately as possible. We cannot guarantee that your computer monitor will display the colors correctly. Since all our products are handmade, there may be slight differences in the products compared to the images you see on our page, but there are no design changes, only minor differences in craftsmanship.


3. Orders
By placing an order with us, you guarantee that you are legally capable of entering into binding contracts and that you are at least 18 years old. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and shipping information, so that we can contact you as needed. Upon receiving and confirming your order, your order is deemed accepted. By proceeding with the order, you automatically confirm that you have read and accepted the terms and conditions stated herein. In exceptional cases, such as bankruptcy or the provision of incorrect information, Runic reserves the right to refuse or accept a customer's order.
4. Domestic Shipping
HepsiJET and Yurtiçi Kargo provide shipping services to all 81 provinces of Turkey. Please note that we are unable to deliver to APO addresses or P.O. Boxes. Orders are usually processed within three business days unless otherwise stated on the product page's delivery time. Processing times for custom orders may vary. Once the products are ready for shipment, standard shipping usually takes 3-7 days.
5. International Shipping
Internationally, we currently serve customers in the UK, all European countries, and the US. We ship worldwide via UPS, DHL, FedEx, and Local Post. Please note that customs duties, taxes, and other import fees may apply to international orders upon arrival in the destination country. These fees are the responsibility of the buyer and may vary from country to country. Failure to pay import fees may result in the cancellation of the shipment and the loss of return options. Shipping times for international orders may vary depending on the destination. Please note that you may lose your right to return for products that do not pass through customs. After this announcement, your country may have been included in shipping boundaries. If you do not see a shipping option on the product purchase page, please contact us to check if we can ship the products to you.
6. Payments
Runic accepts various payment methods, including credit/debit cards, electronic fund transfers, and other payment options specified on our website. By placing an order, you authorize us to charge the total purchase amount, including applicable taxes and shipping fees, to your chosen payment method. At Runic, we use İyzico as our payment processor to securely process online transactions. When you make a purchase on our website, your payment information is securely transmitted to İyzico for processing. We do not store your credit card information, nor do we have access to it.
7. Returns

Free return or exchange within 15 days from the delivery date. As soon as we receive and inspect your products, we will refund your credit card or payment method (excluding shipping costs) within 7 business days. In order to initiate the refund process, the products must be returned undamaged. Please visit our FAQ page for our return conditions.
You can forward these requests to sales@runiccreative.com
 
8. Guarantee
Unless otherwise stated in the warranty certificate sent with your purchase document, our warranty covers manufacturing defects, material defects, and workmanship defects of our products for 2 years under normal usage conditions. The duration of your warranty certificate that comes with the product cannot be less than 2 years. Please visit our FAQ page for our warranty terms.
9. Gift Cards
Runic sells gift cards that can be used for products on our website. Gift cards can be purchased in various denominations and are delivered electronically via email. Gift cards have no expiration date and retain their full value until used. Recipients can use the full or partial value of the gift card on their purchases, and the remaining balance can be used on future orders. Gift cards are non-refundable and cannot be redeemed for cash. Once purchased, the value of the gift card cannot be transferred to another account. Runic is not responsible for lost or stolen gift cards. Gift card recipients are advised to use their gift card codes or physical cards with care and keep them in a safe place. Runic reserves the right to modify or update these terms and conditions relating to gift cards at any time without prior notice. Continued use of gift cards after such changes constitutes acceptance of the modified terms.
10. Limitation of Liability

 In no event shall Runic or any of its officers, directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, loss of data, loss of use, loss of goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any third party's conduct or content on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

11. Applicable Law
This General Terms of Sale and all contracts created in connection therewith are subject to the laws of the Republic of Turkey. In case of any dispute, the competent courts shall have jurisdiction.

12. Changes to Terms and Conditions
We reserve the right to modify or replace these Terms and Conditions at any time, in our sole discretion. By continuing to access or use our Website or by purchasing products from us after any revisions become effective, you agree to be bound by the revised terms.
These terms and conditions govern the sale of products to you, the buyer, by Runic Leather. By placing an order with us, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to any of these Terms, please notify us before placing an order. Runic reserves the right to modify or update these Terms at any time, for any reason, without prior notice. It is your responsibility to review these Terms regularly to check for any changes. Your continued use of our website and services after any changes to these Terms constitutes your acceptance of the updated Terms.